Terms of Service

1. About these terms

These Terms of Service (the "Terms") are an agreement between you and ÉireStream ("we", "us" or "our"), the operator of this website and the ÉireStream IPTV subscription service (the "Service").

By using this website, requesting a free trial or buying a subscription, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, please do not use the Service.

2. The Service

The Service gives you access, through third-party player apps on your own devices, to live TV channels, on-demand films and series, and an electronic programme guide (EPG), as available during your subscription.

Our channel line-up, on-demand library and EPG change from time to time. We do not guarantee that any particular channel, programme or event will be available at any time.

3. Who can use the Service

You must be at least 18 years old and able to enter into a binding contract to buy a subscription. By subscribing, you confirm that this is the case.

4. Free trial

We may offer a free 30-minute trial so you can test the Service before you pay. Trials are limited to one per person, household and device. We may refuse, limit or end a trial at our discretion, for example to prevent misuse.

5. Plans, prices and payment

• Plans are available for 1, 3, 6 or 12 months. Current prices are shown on our pricing page in euro (€).
• You pay once, in advance, for the full plan length. There is no contract and plans do not renew automatically.
• Your plan starts when we send your login details and ends after the plan length you bought.
• We may change our prices at any time. Price changes never affect a plan you have already paid for.
• Payment options are confirmed by our support team when you order. Payments made through third-party payment providers are also subject to their terms.

6. Activation

We aim to activate your subscription within about 5 minutes of confirming your payment. Activation can occasionally take longer, for example during busy periods or if we need more details about your device. If activation is delayed, we will keep you informed on WhatsApp.

7. Your account and fair use

• Your subscription is for personal, private, non-commercial use within your household.
• Do not share, sell or publish your login details. You are responsible for all use of your account.
• Each plan allows a set number of simultaneous connections. Using more connections than your plan allows may lead to interruptions, suspension or termination.
• Keep your login details safe and tell us straight away if you think someone else is using them.

8. Devices, internet and apps

You are responsible for having a compatible device, a suitable internet connection and any player app you choose to use. We recommend at least 10 Mbps for HD and 25 Mbps for Full HD and 4K.

Player apps are made by independent developers. They have their own terms, fees and availability, and we are not responsible for them. Our setup guides are provided for general help only.

9. Acceptable use

You agree not to:

• record, copy, rebroadcast, resell or redistribute any part of the Service;
• show the Service in public or commercial premises, such as pubs, clubs, hotels or shops;
• attempt to interfere with, reverse-engineer or overload the Service or our systems;
• use the Service in any way that breaks the law or these Terms.

You are responsible for making sure your use of the Service complies with the laws and rules that apply where you live.

10. Service availability

We work hard to keep the Service running smoothly 24/7, but we cannot promise it will always be uninterrupted or error-free. Interruptions can happen because of maintenance, technical faults, problems with third-party providers, your internet connection or events outside our control. We will do our best to restore the Service as quickly as possible.

11. Cancellations and refunds

Cancellations and refunds are covered by our Refund Policy, which forms part of these Terms. Nothing in these Terms affects your statutory rights as a consumer.

12. Suspension and termination

We may suspend or end your subscription, without refund, if you seriously or repeatedly break these Terms, for example by sharing or reselling your login. Where reasonable, we will contact you first and give you a chance to fix the problem.

You can stop using the Service at any time. Any refund is handled under our Refund Policy.

13. Our liability to you

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.

Otherwise, we are not liable for losses that were not reasonably foreseeable, for business losses, or for problems caused by your device, internet connection or third-party apps. Our total liability to you for any claim relating to a subscription is limited to the amount you paid for that subscription.

14. Changes to these terms

We may update these Terms from time to time, for example to reflect changes to the Service or the law. The "Last updated" date at the top shows when they last changed. Changes do not apply retrospectively to a plan you have already paid for, unless the law requires it.

15. Governing law

These Terms are governed by the laws of the country in which ÉireStream is registered. If you are a consumer living in Ireland or elsewhere in the EU, you also keep the protection of the mandatory consumer laws of your country and may bring a claim in your local courts.

16. Contact us

ÉireStream. WhatsApp on +44 7732 730549.