Privacy Policy

1. Who we are

ÉireStream ("we", "us") operates this website and the ÉireStream IPTV subscription service. We are the controller of the personal data described in this policy.

You can contact us about privacy on WhatsApp on +44 7732 730549.

2. The data we collect

• Contact and chat data: your WhatsApp number, profile name, the messages you send us and any photos or screenshots you share.
• Account data: the username and login details we create for you, your plan and its start and end dates.
• Device data: your device type and player app, and the MAC address or device key when you ask us to set up a Smart TV, MAG or Formuler device.
• Payment data: the amount, date and reference of your payment. If you pay through a third-party payment provider, they process your payment details under their own privacy policy and we do not see your full card or bank details.
• Usage data: technical information needed to run the Service, such as connection times, IP address and the number of active connections on your account.
• Website data: your IP address, browser type and the pages you visit, collected through server logs and, if you agree, analytics cookies.

3. How and why we use your data

We only use your personal data where we have a legal basis to do so:

4. WhatsApp

We provide sales and support through WhatsApp, a service run by Meta. Messages on WhatsApp are end-to-end encrypted. WhatsApp also processes information about your use of its app under its own privacy policy. We are responsible for how we use the content of the chats you have with us.

5. Who we share data with

We do not sell your personal data. We only share it with:

• our website hosting provider;
• payment providers that process your payment;
• WhatsApp (Meta), as described above;
• technical providers that help us deliver the streaming service, who receive only what they need, such as your login and connection details;
• professional advisers, such as accountants and lawyers;
• public authorities, where the law requires us to.

6. International transfers

Some of our providers are based outside the European Economic Area, for example in the United States. Where your data is transferred outside the EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or the EU-US Data Privacy Framework.

7. How long we keep your data

• Chat and account data: for as long as you have a subscription and for up to 12 months afterwards, so we can help with renewals and questions.
• Payment records: for as long as tax and accounting law requires.
• Server logs: for a short period, normally no longer than 90 days, unless we need them to investigate a security issue.
• Analytics data: according to the settings of the analytics tool and your cookie choices.

When we no longer need your data, we delete it or make it anonymous.

8. Your rights

Under data protection law, including the GDPR, you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to delete your data;
• ask us to restrict how we use your data;
• receive your data in a portable format;
• object to processing based on our legitimate interests, including service messages;
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, message us on WhatsApp. We will reply within one month. You also have the right to complain to the Data Protection Commission in Ireland (dataprotection.ie) or to the data protection authority where you live.

9. Cookies and local storage

Our website uses essential cookies that it needs to work properly. It also saves your light or dark theme choice in your browser's local storage, so the site remembers it next time. This information stays on your device.

We only use analytics or marketing cookies if you agree to them through our cookie banner, and you can change your choice at any time.

10. Security

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls and limiting who on our team can see customer information. No method of transmission or storage is completely secure, but we take care to protect your information.

11. Children

Our Service is for people aged 18 and over. We do not knowingly collect personal data from children. If you think a child has given us their data, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed. If we make important changes, we will let active customers know.